Five Rules of Etiquette When Talking With a Wounded Veteran

From the professional world to the coffee shop, a wounded Marine shares his advice

Justin Constantine, a wounded Marine who received a Purple Heart for his injuries sustained in Iraq, put together some rules of etiquette everyone should consider when talking with a wounded veteran, whether it’s at a neighborhood coffee shop or a top executive business meeting. By just following a few simple rules you can curb a lot of bad conversational habits when talking with a wounded warrior.

“As a injured veteran I find that people want to talk with me, but they aren’t sure what to say and how to say it,” said Constantine. “With a few simple guidelines, you can avoid a lot of awkward conversations. That’s not just good for you, it’s also helpful for the veteran.”

Constantine shares his five rules of etiquette when talking with a wounded veteran:

1.  Don’t show pity. Do treat us like everyone else.

We appreciate your compassion, but at the same time please don’t pity us. Instead, treat us like everyone else. The last thing any injured veteran wants to do is open up the wounds of war every time he meets someone.

2.  Don’t bring up PTSD.  Do ask us about our day.

We may have post-traumatic stress disorder, but we very well may not have it.  In fact, a far greater number of civilians have PTSD than service members.  And even if we have PTSD, many of us are seeking care and treatment for it.  Please don’t bring up the topic of PTSD unless we indicate we want to talk about it. Instead, ask us general questions about how our day is going like you would with anyone else.

3. Don’t make grandiose promises. Do make friends.

Many wounded warriors were visited by a wide variety of politicians and business leaders while in the hospital.  These leaders typically promised all sorts of great jobs after the warriors’ recoveries, and inevitably they went home with a mountain of business cards.  Unfortunately, those very often turned into broken promises, and the warriors’ requests for assistance later went unanswered.  So, please don’t make any promises you cannot or don’t truly intend to keep. Instead, get to know us as a friend or potential colleague. 

4. Don’t assume we’re helpless.  Do let us help you.

Appreciate that for many of us, whether dealing with the physical or invisible wounds of war, our recoveries can be long (one of the byproducts of surviving injuries that would have killed us in previous wars).  That being said, we have had to navigate many different bureaucracies, personal and professional challenges, and often have incredible skills impossible to find anywhere else.  Talk with us with the understanding that because of what we have already been through and learned, we can provide great service to you.

5. Don’t ignore our caregivers. Do involve them in the conversation.

We are just one member of a team.  Very few wounded warriors are able to have successful recoveries without other people “on their team.”  Unfortunately, many forget to include our caregivers in the conversation, although they have been through everything with us.  Make sure when you talk with us that you include them.

“Especially in a professional setting, knowing how to talk with a wounded veteran can be crucial to landing that contract or sealing a deal,” adds Constantine. “But on a more personal level, it’s also just the right thing to do.”

About The Constantine Group

The Constantine Group was founded by Justin Constantine, an inspirational speaker and leadership consultant who serves as a liaison between the military and corporate communities. He is a senior advisor to the US Chamber of Commerce’s Hiring Our Heroes Campaign and is a fellow with the Truman National Security Project. Justin also serves on the Board of Directors of the Wounded Warrior Project and co-founded the Veteran Success Resource Group. He received a Purple Heart for his service in Iraq.

To learn more, visit: www.justinconstantine.com.